Unbelievably BAD service

We've migrated 7days ago and still have NO WORKING CELLPHONE CONTRACT. After 3calls to call centre and 4trips to vodashop NO ONE LOGGED A CALL WITH IT after everyone promised it was done... But when you ask them for a reference number... No one is allowed to give the reference number or the person who you spoke to is not allowed to give their surnames or managers details...WHAT ******** IS THAT, and when I call in... What are the odds, the person I spoke to previously apparently there is no one with 'that name' working there!!! VODACOM HAS NO SENSE OF 'CUSTOMER SERVICE' THAT IS THE WORST Waste of breath I HAVE EVER RECEIVED(cannot call it service) !!! Pathetic I tell you