Unbelievable Shocking Customer Service from the Fibre departement

With reference to my previous review on their poor service. I think Vodacom has now reached new levels of incompetence and poor customer service. It's like they are trying to achieve some sort of trophy or award for poor customer service. I app**** for Fibre on the 30th of November after their marketing people kept bugging me to apply SO: *** . Within two days I received my router and that was it, NOTHING. Since then I have discovered they still have the wrong address, even after I requested them to correct it from the 30th of November until today after 6 phone calls. However, I have no phoned them nearly every since the promised installation time frame of 7 to 20 day and what I discover with every phone call is absolutely shocking !. No records of any changes, no records of any previous telephonic, online or email engagements with regards to find out why my installation has not taken place yet. First they try and make pathetic excuses like "there is no Fibre cover at your address yet" (confirmed there is), "your application was not returned" (Got proof it was so on the 30th of Nov), etc. As they don't even have the records of the previous calls and promises, then they blatantly disregard any proof you present to them ito Service Requests numbers provided and then start making more of the same promises, day after day after day. Today once again, no records, address still incorrect, another SR number to advise the installer about the installation, another SR number about the address correction and promises that THEY will get back to me AND confirm via email. They still have not done so ever !. Even the response on my previous complaint on Hellopeter from the Vodacom Consumer Website Team that they will contact me was as usual just an empty promise to fool the public in thinking they care.