unbelievable SERVICE

Vodacom,<br> Since last week I have made numerous phone calls to Vodacom *** to cancel my contract.<br> I am either put on hold (one time for 28 Minutes) without someone getting back to me.<br> I have spoken to 6 different individuals 4 who promised to email me the cancellation form but I have received nothing.<br> I get my bill via mail every month. Phoned 3 times again this morning and the retention department says I need to speak to another department but the person who is supposed to help me is on lunch.<br> Complained on the Vodacom FB page yesterday and said I am reversing my payment till such time that someone cancel my contract. A guy from the FB Vodacom page called me yesterday just before 14:00 and promised to return my call between 14:00 and 14:30 please listen to the recording. He never called back, instead he gave me a reference number on FB and said the retention department will call me. EC-04QN-2CBA1F<br> I am still waiting. <br>