Unbelievable Poor service

<p>I opened 2 new lines with Vodacom, I have had nothing but headaches since the inception of the 2 new lines. I have logged several calls for assistance, I have been extremely patient and clearly that has gotten me nowhere at all! I was charged double for airtime on the 2 new lines, the bill was suppose to be R110 for each line and connection fee on each line of R97, I was however charged R590, logged a call with Nopumulelo from solutions team 23/08/2016 ref nr S3-G3B2U-UE9Z3, I was assured feedback in 24 hours, I had to phone back for feedback 30/08/2016, spoke to Zamo at 10:23 and Sheron after that, they had no idea what I speaking about even after giving them the Ref nr. Eventually got hold of Dikeledi 30/08/2016 at 10:31, she had to get hold of the person that had resolved the query according to the system, as this person was using jargon that she was not able to relate at all. she got back to me only to tell me that I was not double debitted, I have 2 phones and that might have seemed that they took money off twice. I had to explain to her to open my invoice, she then realised that airtime was charged for twice on both phones, and apologized for having to once again log a call to find out what happened on the account. Since then, no feedback. When I owe money, Vodacom reaches into my bank account and takes it, BUT when Vodacom owes ME money, why are you then so SLOW to pay and make up all kind of excuses to not have to pay me back? Another thing, I signed a contract for Flexi 110, and the payment is suppose to be R99 per month not R110 as per my statement. Is it at all possible for Vodacom to comprehend that incompetence and poor service drives customers away. Why must one complain on social media BEFORE getting heard and getting something done about the problem? Pathetic really!</p>