Unbelievable irresponsibilities

<p>I took my phone in for repairs at Vodacom Shop In Cresta on the 9th of May 2016. It's a Sony Z3 and it is insured by Vodacom. So i've been getting SMSes on what is happening and i have been making calls also to check up on it. On Tuesday, 31st of May i received an SMS saying my phone is ready for collection at the same store and i must bring my ID/Driver's licence for identification, I went the following day, Wednesday the 1st of June 2016 only to find out that my phone was not fixed as no one made neccesary calls to the insurance or to me to alert me not to come. and no one is taking responsibility for that. So i asked for my phone back and they told me they have rebooked again, without checking up with me, and that is gonna take at lest 14-20 working days AGAIN! What makes me so mad is that i asked that what's to say that this will not happen again and they said there us no garentee. I mean what kind of service is that? I pay a leg and a half monthly as my phone is on contract plus it is insured and yet i can't use it for 2 full Months just because they failed to check up on it or do things right? This has to stop! i can't keep paying for something i don't use and yet get such terrible servece.</p> <p> </p> <p>Please help!</p>