GA
Gert A

1 reviews | Active since Jul 2016

10 Sept 2024, 13:34

Unbelievable Incomptence

It's now going for a year where I reported being charged monthly out of bundle data fees ranging from 1 to 3 cents per month for phones that are NEVER set for use on mobile data. I have reported this at least 7 times but Vodacom just cannot sort this out. They even disabled the use of mobile data on the two numbers. What a &^%&^&^shame. It's 2024, the Yanks have not only been to the moon 63 YEARS AGO, they also returned. Catch a wake up VODACOM!!! This is an absolutely unacceptable and pathetic. Call yourselves a Tech company?? :) :)

0
Replies (1)
Vodacom
Vodacom's reply10 Sept 2024, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team