Unbelievable but not surprised!

<p>After numerous calls to Vodacom about my account, my issue has still not been resolved. Every consultant that I have spoken to at customer care just keeps telling me that the matter is under investigation and that someone will phone me as soon as it has been resolved. Today I spoke to Tamarin, who informed me that my query from 29/09/2016 is still in a queue and is not even under investigation yet! She immediatly escalated it to her manager and said I would receive feedback wihin 24hours. In the mean time I am receiving phone calls and messages from Vodacom's accounts department wanting to know when I will be paying my account. I WILL NOT PAY UNTIL MY ISSUE HAS BEEN RESOLVED! </p>