Unbelievable bad Service -

Still having issues with Vodacom after numerous calls and service tickets have been logged. No resolution. Still get the message “Vodacom Balance notification…Line is soft locked”. I can’t understand that I am paying for a service I am not receiving. Maybe I should stop paying as it will be exactly the same. The following tickets have been locked and then few days later resolved with no resolution from Vodacom. Ticket Reference number S4-3E818-89XFR and A8-RRGN-YV1GB. Had calls from Vodacom promising they will speak to acquisition department. (Twice) Vodacom, if you need to up my credit limit please just ask me for my payslip I do get more than enough a month to warrant increasing the limit of my phone. Next step is I will phone your Chief Technology Officer Andries Delport. If you do not know who he is please check your Organizational chart to figure out where you fit in and where he fits in. I have made phone calls on the following days to Vodacom 111 to unlock my soft locked lines on below dates and time. Date 23.10.2019 07:10AM, Date 24.10.2019 07:2AM, Date 25.10.2019 07:05AM, Date 26.10.2019 06:50AM, Date 27.10.2019 07:05AM, Date 28.10.2019 07:40AM, Date 29.10.2019 07:25AM, Date 30.10.2019 07:25AM.

Vodacom your service sucks. Get your act together. This is unacceptable service as you can see from all my calls to your Customer Care Department. Get a copy of the recordings and listen to how many times you have promised you will assist and escalate the matter. The next option is I will stop paying and use Cell C or MTN as my alternative Service Provider. Surely they cannot be as bad as you on Service Delivery.