Unbelievable bad service and Unprofessional!!!

On around the 15th November I signed up for Vodacom Fibre. They stated that it would take 21 days for installation to take place. However, before that they started rolling fibre out in my area without even pre warning to any of the residences in the area. Leaving most of our drive ways in a very bad state! They came to fix mine only 2 months later, after I have complained and threatened how many times! Needles to say, with regards to the 21 day promise, they couldn't honor it and only came through about two weeks ago in this year (2018). They installed it and left, without giving me a call to say its done and its working. when I got home that night, I had no connectivity and it took me almost another week just to get someone to fix the problem. now I have connectivity, but the patch job these installers did is horrific! They were instructed to do a whole new re installation and they did a patch job instead. Now I am battling to get answers out of the manager as to when this will be fixed. through this whole bad experience from the start until now I was the one that constantly needed to follow up, drive up and down to give them access to my place and what not. we are now at a point where I feel that this issue I brought to their attention just get ignored. I have been logging service calls like crazy. You cant get through to anyone either as they have high volume calls and its just been a frustrating experience from the start! Where does this end Vodacom! after me being a loyal customer on your mobile side for over 20 years!