Unbelievable bad service!!

<p> After a double decuction from my account (without permission) Vodacom promised to refund me within 48 hours. A month (and numerous calls) later, nothing happened. My last call on Tuesday,31 May, around 9am I talked to Nomthandazo, who very kindly said she understand my frustration and promised to call met back the same day. I wanted to hold, but she insisted on not wasting my time... Nomthandazo, I just want to tell you that I AM STILL WAITING!!!!!!!!!!!</p> <p>There is also quite a few other problems, but the list is too long........</p>