Unbelievable Bad Service

I would like an explanation as to why am not able to do an upgrade at Makro store All my vodacom accounts I upgrade through Makro and I do not want to deal directly with Vodacom. I need to know when the new system will be available in Makro stores for me to process my upgrade and its not a problem from their side it is with the new vodacom system there are to many bugs in the system and you need to answer and fix the issuses or you are going to start loosing customers