NP
Nelmarie P

1 reviews | Active since Apr 2013

27 Jan 2017, 13:56

Unbelievable bad service

<p>Vodacom has the worst customer service i have ever experienced. After receiving a sms that didnt make sense at all i tried to get hold of ANYONE who can assist me. I spoke to several stores which were just damn clueless and put me on hold or gave me another number to phone. Eventually i got hold of someone at Vodaworld - after i have been transferred to SEVEN people. She was so slow and arrogant. I was put on hold for more than half an hour. According to her the computer was slow. Well clearly not as slow as she was. I am chaning my three contracts as soon as i can. Pathetic isnt even the word. </p>

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2017, 15:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team