Unbelievable!!!!!!

It has been more than a week now and still Vodacom has not resolved my query. A call from an agent who answers Hello Peter queries and that is it. Last conversation... A persons name from one of their stores who messed up which they want from me(all correspondance I already provided to Vodacom more than a year ago) . Never mind the fact my contract was messed up, issue still pending. Customer cant provide information required to sort out mess they made...