Unbelievable

Upgraded online and told i was going to be contacted in 24hrs. No call. Receive a phonecall 6 days later and lady leaves a voicemail saying i should phone ********** 4 regarding my orders. Phone them and wait for 30mins before someone picks up. Lady says she can help me with upgrading or new contract. I say i already did online and just want an update on my orders i have the reference numbers i was emailed. She then says they dont use reference numbers??? I tell her which phones i chose online and she says they do not sell those phones anymore. How can i receive a confirmation email for both devices but they dont provide the phones anymore? I tell her i have had enough please transfer me to the department where i can cancel my contract so she puts me through to her manager just for him to tell me that the cancellation dept closes at 5. This is terrible service. Call centre agents speak in circles. Cant get phones app**** for online and reference numbers mean nothing. Done with vodacom. Not upgrading or getting new contract. Just lost a loyal client.