SB
Susan B

1 reviews | Active since Jan 2017

04 Aug 2017, 16:24

Unbelievable!!

<p>My contract was coming to an end, so I phoned Vodacom to cancel my contract. The consultant then asked me where I wanted to move to and what contract I was looking at. I told him that I was moving to Telkom for the freeme 20gig contract. He then said he could do a price match for me. So I told him it was unlimited calls, unlimited sms's and 20gig data per month for R599 per month. He then send in the request and I was told they could give me the same contract fot R699. I agreed. Now I find out that I only have 4 gig and that it is extra and promotional. </p> <p> </p> <p>This is unbelievable and unacceptable. How can such a big company claim integrity and that they are the best and you can expect more??</p> <p> </p> <p>People should be warned against Vodacom!</p>

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2017, 06:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team