UNBEARABLE REFUND PROCESS ON *****ULENT ACCOUNT

I recently received confirmation that account number I***-8 was *****uently opened in my name and that I would receive a refund within 14 working days.

It has been a month since and I have not received my refund yet. I am now being told to email the refunds department with a copy of my ID and other documentation when this should have been done internally.

This is pathetic service and I have been on the phone for hours with the various ***** and sales departments. Please contact me urgently to confirm the amount due to me as well as the date I can expect my refund.