Unavailability of customer care

I have been trying to call your call center, it has been telling me that they are having long Que. I doubt if they have long ques for the whole flippin two weeks. And there's no option to speak to consultant, and it hangs up when I don't select and I cannot select because what I need is not there. I have data bundles that I bought before the saga of yours of taking off airtime and bundles. And you did give me 500 MB. But now my data bundles I didn't use them I use the ones you gave to me, and they are expiring today. Your system was suppose to use ones that they expire first then follow with ones expires later. Can someone sort this mess up for me?