DK
Dale K
1 reviews | Active since Oct 2018
04 Mar 2020, 22:04
Unauthorized use of airtime for out of bundle data
According to the new Icasa regulations, the default setting will also be that data sessions will be terminated once a consumer goes out-of-bundle.
This is not the case with me. On 1 March, I didn’t have any data and the out of bundle rate took all my airtime. This is against the regulation and if not rectified ASAP then I will lay a complaint with Icasa.
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Replies (1)Vodacom's replyOfficial
05 Mar 2020, 09:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2020, 09:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
