DK
Dale K

1 reviews | Active since Oct 2018

04 Mar 2020, 22:04

Unauthorized use of airtime for out of bundle data

According to the new Icasa regulations, the default setting will also be that data sessions will be terminated once a consumer goes out-of-bundle.

This is not the case with me. On 1 March, I didn’t have any data and the out of bundle rate took all my airtime. This is against the regulation and if not rectified ASAP then I will lay a complaint with Icasa.

0
Replies (1)
Vodacom
Vodacom's reply05 Mar 2020, 09:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team