Unauthorized Upgrades
An ******** upgrade was authorised on one of my telephone numbers - we have requested the ***** department to contact us - we are waiting , no answers from customer care as to how this happened etc etc etc etc This is the 2nd bad experience in as many weeks with POOR SERVICE from vodacom
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Aug 2022, 10:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Aug 2022, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
10 Aug 2022, 10:45Thank you - your call center contact my children and authorised an upgrade which they are not authorised to do , they are minors so lets talk about security checks that should be in place etc. This is serious and needs to be addressed. We are waiting for you to contact us. Please also furnish us with the ombudsmans details ?
's update10 Aug 2022, 10:45
Reviewer Update
Thank you - your call center contact my children and authorised an upgrade which they are not authorised to do , they are minors so lets talk about security checks that should be in place etc. This is serious and needs to be addressed. We are waiting for you to contact us. Please also furnish us with the ombudsmans details ?
's updateReviewer Update
10 Aug 2022, 17:21Sadly you are mistaken. Nobody has spoken with my husband. We have tried to sort this out with you as a provider but you are not helping. It is ******* to put through an upgrade on an account without the account holders go ahead. This is ***** and should be treated/investigated as such. We have asked for you to contact us and are still waiting. Please for the 2nd time I ask for the ombudsman's contact details ?
's update10 Aug 2022, 17:21
Reviewer Update
Sadly you are mistaken. Nobody has spoken with my husband. We have tried to sort this out with you as a provider but you are not helping. It is ******* to put through an upgrade on an account without the account holders go ahead. This is ***** and should be treated/investigated as such. We have asked for you to contact us and are still waiting. Please for the 2nd time I ask for the ombudsman's contact details ?