SN
SIBUSISO N
1 reviews | Active since Oct 2012
30 Aug 2020, 09:01
Unauthorized upgrade,instead of cancellation
Dear Vodacom,I did not renew my contract, I have sent a notice of contract cancellation to *** ,several times without feedback and quoted my account number,instead **********ly you upgraded the account at Vodacom Balito, I have never been to Balito for years. What is happening with Vodacom?, please sort out this mess, I never authorize any upgrade, already R952 TAKEN OFF MY ACCOUNT!
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Vodacom's replyOfficial
30 Aug 2020, 10:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Aug 2020, 10:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team