MB
Mthunzi B
1 reviews | Active since May 2018
06 Jan 2022, 09:01
Unauthorized upgrade
Good Morning, My Vodacom account number is I*** and ID number: *** 084. Every month I am billed incorrectly. My last bill was R1,300 and now in December is R1,500. Someone from Vodacom upgrades my account without my knowledge. I want to know why my bill increase by R200.00? This is tiring, every month I have to query my account. Regards
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Vodacom's replyOfficial
06 Jan 2022, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2022, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team