Unauthorized upgrade

Be very careful when asking vidacom to quote on a new contract or Upgrade. They quote me for a 200G LTe in March. They automatically without my consent loaded it on my contract without my consent. Since April I have been paying for something not signed up for. Almost R500pm. I've been struggling with call centers pushing me from pillar to post, numerous unanswered emails. I have even reversed debit orders and yet they cannot cancel something I gave no consent to. I am being told it's a 3rd party and was done online so they cannot assist. The 3rd party told me they cannot assist. Vodacom shop Clearwater told me to call them, they cannot assist in the shop. It's ridiculous how quick they can load something, but cannot reverse it. I'm sitting with a R4000 hill because of them not responding and resolving the issue. The line is not even in use. Still waiting for them to resolve it, and yet they listed a bad payment on my credit record. Be careful to make any enquiry or request for quote. It's been 5months and no help at all. I will be contacting the consumer protection board tomorrow as I have no other way due to Vodacom ******* dealings. Be very very careful dealing with vodacom!