hD
hoosen D
1 reviews | Active since Mar 2009
09 Feb 2024, 12:08
Unauthorized upgrade
My 2 nd number was upgraded to a sim only contract without my knowledge by a Vodacom call centre.
I want this addressed asap and I want all details and recordings including details of agent
Please call me and I wil advise you which number was upgraded by the call centre *******ly
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Feb 2024, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Feb 2024, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
hD
hoosen D's updateReviewer Update
13 Feb 2024, 09:31to date Vodacom has not contacted me . The call centre *******ly upgraded my month to month with a sim only contact- this without liasing with me I have asked for proof of the call- no response
hD
hoosen D's update13 Feb 2024, 09:31
Reviewer Update
to date Vodacom has not contacted me . The call centre *******ly upgraded my month to month with a sim only contact- this without liasing with me I have asked for proof of the call- no response