1 reviews | Active since Jan 2018
Unauthorized upgrade
My contract was due for an upgrade on two numbers, I received a call to notify me that I will be paying less for subscription fees of R168 on my 072 number.
I'm then surprised when I get to vodacom at Eastgate and I'm told I cannot upgrade my other number as I have upgraded both numbers.
I would like this canceled with IMMEDIATE effect and an apology issued as NO CONSENT was given by me to upgrade.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,