1 reviews | Active since Mar 2015
Unauthorized Upgrade
I went into a contract with Vodacom on a 3G card contract 2years ago which were to cost me R149.00/month. That contract came to an end and as you can see from the January 2015 invoice was still billed at R149.00 for the month.<br> Getting my invoice February 2015 I noticed that the amount is now R709.00/month. When I queried this with Vodacom in February I was told that the upgrade was done via telephone and they need to investigate how that came about. What I can't understand is that the upgrade is for a uChoose Flexi 200, how does that work with a 3G card. I am getting charge for a handset as well, please provide proof that a handset was provided and signed for. I mentioned to the Vodacom employee that in all the time and during all upgrades I had to sign, deliver proof of residence and pay slips before an upgrade was finalized, this time it was done via telephone, does not sound right.
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Best regards,
