SB
Sisipho B

1 reviews | Active since Dec 2023

17 Dec 2024, 12:25

Unauthorized *****ulent Content Service Subscriptions

I've recently been getting sms's stating that I have subscribed to a slcontent service and will be charged a daily amount towards my Vodacom account. I have NEVER subscribe ld to these slimy and over priced services. I never received a prompt asking me to subscribe at all, I just received an sms stating that my subscription was successful. Content subscriptions are blocked, yet this block is bypassed and I am subscribed anyway. I called 2 Vodacom customer service agents and they were not able to explain as to how I was subscribed without my permission and they just cancelled the subscription.

However, I received sms's from said cancelled services stating that I have insufficient airtime to for the service, how is it I am getting this sort of sms but the service was canceled abd blocked?

How is it that these unauthorized content services are bypassing Vodacom security protocols? Had I not seen the sms on time and canceled them, I would have been unknowingly charged for something I never authorized.

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Replies (2)
Vodacom
Vodacom's reply17 Dec 2024, 15:31
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply17 Dec 2024, 15:48
Official
Dear Sisipho.

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per our discussion, feedback on this matter has been provided and concluded.

Kind regards
Vodacom Consumer Website Team

Best regards,