Unauthorized subscriptions created and funds were taken out from my airtime and data from Vodacom

Vodacom allowed *******, ***, to access my airtime and data to draw out R59.99 and R194.99- those amounts were deducted since June 2026- today I had to buy airtime and data as my balances for month showed zero. I did not at all authorize those subscriptions- one was for Apple iCloud storage and the other was for Apple voice recorder and audio. The consultants at Vodacom accounts Neo and Yolana were of no help to me at all- there was nothing they could do to refund me the amounts deducted since June 2026. I had to go into Apple subscriptions and cancel those two so called "subscriptions ". God only knows how those subscriptions appeared there. Kindly advice and assist in this regard