Unauthorized Subscriptions

Last month I discovered that my cell phone bill was way above the norm, upon contacting Vodacom I was told that i was subscribed to Vodafone Live, which I had not even subscribed to as I have no need to do that, needless to say I was informed that the charges had been put through already and that this subscription will be cancelled and a stop put to it. To my surprise again yesterday when I inquired as I had not received my statement I found out that the bill was sky high again, called again @ 13:13 pm and spoke to Vuyo who informed me that I was still subscribed to this nonsense. Now Vodacom please explain to me how is it that when I called in January I was told that this ********** subscription was cancelled and yet am still being charged for it? This is not only ******* but its ***** from your side, Vuyo promised me that it’s been cancelled as of yesterday can you please ensure that it is and she has logged a service request to the back office for them to investigate further why am still subscribed when cancelled ref # 1- ********** ********** , unfortunately this is little comfort to me as I am still being charged for nonsense which I did not subscribe to, clearly this is your way of making money by *****ing your clients. I was told that the turnaround time is 72hrs I wonder if it is 72hrs indeed as experience has showed me that it’s not, for the mere fact that in Jan I called about the same thing and it’s still happening. What will it take to put a stop to this? Me lodging a complaint with ICASA? Please Vodacom do right by me as I do due diligence by you and I expect the same from you!!!!!!!!!!!!!!