1 reviews | Active since Jan 2017

09 Jan 2017, 10:56

Unauthorized subscription to WAPS services (Phonecrystal) Vodacom

<p>There was an extra billing item that states content services. I phoned Vodacom and ask what this item I'm billed for was. They said it was a WAPS subscription service called Phonecrystal. Nobody can assist me regarding this matter and said It's my problem and must phone Phonecrystal myself to find out who subscribed me to this service, but the number they gave me doesn't exist. The thing is this is a data contract only and the sim card is placed in the router. I almost never look at the sms's send to that number. On the 2 of October "someone" subscribe me to that service, I did not received any sms that I rep**** for subscription conformation . What is even stranger is according to the sms they send on the 2 October the subscription fee is R5 a day. But Vodacom billed me for October R135.12, and according to me R5 a day for 30 days is R150. November the billed R90.07 and December R266.36. Now I do not know what to do? I logged a complaint at waspa.org.za. But the thing that perplex me as an Vodacom customer, I'm not protected against any of this type of ****s.</p>

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Replies (1)
Vodacom
Vodacom's reply09 Jan 2017, 11:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team