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AEvS
Armandt Eduan van Staden

1 reviews | Active since Oct 2019

15 Nov 2019, 19:12

Unauthorized subscription services on my account - ******* and *********

Unauthorized subscription services on my account -

I have two phones on contract at Vodacom - I noticed the monthly airtime dropping astonishingly fast even though I had more than 1gb data and 44 minutes -

To my surprise the one phone was subscribed to something called Mediafilez PCM and the second phone to something called Rollingaps.

I can find no reference to these services on google or on vodacom live -

What was I paying for and how does this happen without my authorization?

HOW MUCH MONEY HAVE YOU ****** FROM ME VODACOM?

At R15 a day for the unauthorized mediafilez subscription over the course of a month is R450!!!! God knows how much the other non-existent subscription was!

Take responsibility for this utter and ******* nonsense.

0
Replies (4)
AEvS
Armandt Eduan van Staden's update16 Nov 2019, 08:52
Reviewer Update
Update: After Stopping All subscriptions another subscription was noted simply called "Video" - which ran at R5 a day.

Vodacom - how does this happen without a customer's consent? How much money have you *********ly taken from your customers?
Vodacom
Vodacom's reply17 Nov 2019, 13:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
AEvS
Armandt Eduan van Staden's update19 Nov 2019, 12:26
Reviewer Update
Update: I have not received any communication from Vodacom.
Vodacom
Vodacom's reply21 Nov 2019, 09:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team