SM
Sifiso M

1 reviews | Active since Mar 2009

11 Feb 2022, 11:34

Unauthorized Subscription Services NBA

Customer Care line, forever busy and does not give you the option to wait forcing a hang-up while the matter has not been resolved. Keep getting content charges while I am not suncribing to anything, this is a perennial problem and it is costing me an arm and a leg over the years I kept loosing airtime and constantly have to do cancelation of services I did not subscribed to. This act vodacom gets revenue by allowing unauthorized subscription. There mist be a process to ensure that any subscription goes through a vetting to protect the customer. This is just ****gery and Vodacom gains through it which is *********. I am considering terminating all my numbers because this is daylight robert

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Replies (2)
Vodacom
Vodacom's reply11 Feb 2022, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Feb 2022, 16:46
Official
Dear Sifiso Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team

Best regards,