RC
Rita C

1 reviews | Active since Feb 2013

11 Apr 2018, 14:12

Unauthorized Subscription: Missing Airtime

This is the third time that I have been subscribed to WASP services without my knowledge, opt-in or authorization with the SAME SERVICE PROVIDER: OPERA TELECOMMS by Vodacom. I have given Vodacom and Opera Telecomms written and verbal instruction on several occasions that at no time have I or will I give consent or authorize any of the subscription services "offered" by Opera Telecomms (aka Oxygen8), yet it has happened for a 3rd time. I demand a full statement of account for the subscription and a full refund of all money deducted from my airtime. It is also very bad business that I am not able to see these subscriptions on the Vodacom App because of the nature of my Vodacom Contract.

0
Replies (3)
Vodacom
Vodacom's reply11 Apr 2018, 14:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Apr 2018, 08:40
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah

Best regards,

Vodacom
Vodacom's reply12 Apr 2018, 08:41
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah

Best regards,