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lulama N
1 reviews | Active since Jul 2011
09 Mar 2018, 15:33
Unauthorized subscription
I had 2 vodacom contracts, every now and then my airtime gets taken away.Whenever I call in enquiring same thing is being said am subscribed to vlive or WASP services. I have never subscribed to such , even more shocking that I barely use my other number , but to my surprise it's also subscribed. Vodacom is such a pain like those unauthorized debit orders. Vlive is from vodacom daily I dial the ussd to cancel all subscription but it always States am not subscribed to anything, but the agent will tell you that you subscribed from whatever date. This is totally unacceptable and frustrating. Can't wait until my contract ends.
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Replies (2)
Vodacom's replyOfficial
09 Mar 2018, 16:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2018, 16:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Mar 2018, 13:28Dear Lulama,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that VLIVE subscriptions are activated/initiated from your device and sim. In future to manage VLIVE subscriptions, open internet browser and go to live.vodafone.com and Select the option (3stripes) icon, Select My Account, and then Select My Subscriptions
Kindly note that I have double checked to ensure that the VLIVE subscriptions are cancelled and they are. I can see that the agent had credited your airtime back to you as well.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,
Vodacom's reply11 Mar 2018, 13:28
Official
Dear Lulama,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that VLIVE subscriptions are activated/initiated from your device and sim. In future to manage VLIVE subscriptions, open internet browser and go to live.vodafone.com and Select the option (3stripes) icon, Select My Account, and then Select My Subscriptions
Kindly note that I have double checked to ensure that the VLIVE subscriptions are cancelled and they are. I can see that the agent had credited your airtime back to you as well.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,