EB
Ewert B
1 reviews | Active since Jul 2020
12 May 2021, 13:01
Unauthorized Spam, General Harassment & Pathetic Customer Service
Highly upset about spam messages being send to me and this after I had all 3rd party content and push messages blocked via vodacom. I was assured that I would never receive any adverts ever again, just to find a week later that the problem remained and I'm still being annoyed with ads I never gave consent to send me. Will be reporting this to ICASA and the OMBUDSMAN, seeing has vodacom couldn't be bothered to reply within their 24hour period after they send you a reference. Pathetic customer service !!!!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
12 May 2021, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 May 2021, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
