Hellopeter
Share Your Experience

1 reviews | Active since Jul 2016

15 Feb 2018, 23:13

Unauthorized sim swap

I would like to understand how is a person able to perform a sim swap without the contract holders authorization. This lead to ***** taking place.

0
Replies (9)
Vodacom
Vodacom's reply16 Feb 2018, 06:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Feb 2018, 06:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update17 Feb 2018, 13:25
Reviewer Update
Nothing has been done, no one has contacted me. This is a breach of my contract. If I don’t hear back- I will take this matter further.
Vodacom
Vodacom's reply19 Feb 2018, 10:27
Official

Dear Mr De Waal ,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS

Best regards,

's update02 Mar 2018, 11:17
Reviewer Update
Good day This is getting rediculous now. Vodacom is causing more damage to me than good. This matter is being taken further as I have not heard back from them. My line is still active, Contact me directly- +*** as I can’t reach Vodacom anymore.
Vodacom
Vodacom's reply12 Mar 2018, 06:38
Official

Good day Mr Dewaal,

Please refer to the email we have sent in response to your query.

Warm regards,

Shad

Best regards,

Vodacom
Vodacom's reply12 Mar 2018, 06:38
Official

Good day Mr De waal,

Please refer to the email we have sent in response to your query.

Warm regards,

Shad

Best regards,

Vodacom
Vodacom's reply06 Apr 2018, 14:44
Official

Good Day Mr De Waal,

Feedback has been provided.

Regards,

Cassandra

Best regards,

's update07 Apr 2018, 02:28
Reviewer Update
Thank you Cassandra Appreciate the help. But this matter need to be escalated, if not by Vodacom it will Be by legal action. Please contact me.