Unauthorized SIM swap

Good day

@06: 53 on 7 August 7, 2024 I called Vodacom Customer 082135 from *** reporting a Network Related problem. Call duration was 12 min 63 secs. I spoke with Samaria

@07:10 same day 7 August 2024 I received a sms for *** of a request received for a replacement sim card which I did not request.

@07:11 I spoke with Kagiso ( Team Leader), he advised an agent processed the sim swap. Vodacom must address this below and he has no answers?

• *** is Flagged for no sim swap to be process on any other channels except the STORE.

• VODACOM SYSTEMS ALLOWS THE SIM SWAPS TO BE PROCESSED WHILE NUMBER IS FLAGGED?

Miss Y Mqopi *** alternatively ***