Unauthorized sim swap

<p>An unauthorized sim swap was done on one of my Vodacom contracts on 25/08/2016. It was picked up and reported the same day and all the necessary papwerwork was sent through to their *****s department on 26/08/2016. During the time that the unauthorized sim was active, they accumulated at R17000,00 bill on that account. I was promised feedback within 6 working days, however, since the 26th, I have had to made numerous phone calls and talked to various different contact centre people, all promising me feedback which never happens. I have been given a contact number of the Forensic Department which is non existant (works on their internal lines but not when phoning from outside), and spent 45 minutes this morning speaking to three different agents, and yet nobosy can give mee any feedback, it is pointless trying to speak to a manager as well, I have the person who is supposed to deal with the problem's name yet cannot contact him at all - can only be done via their internal phone network and nobody can apparrently put me through to him either. Come on Vodacom, get your act together, I have been a loyal subscriber for more than 20 years and have a number of contracts, yet I have been given the run around with this problem, now sitting with a R17000 rand bill which happened because of their neglicence in doing an unauthorized ********** sim swap!</p>