Unauthorized sale and false information to push sale.Bad call

Hi,I received a call from Dean Govender 15/11/2024 that migrated my contract with misleading information and told me that migration is not changing my subscription. Whilst he has actually done that according to Sinesipho customer care agent.

Guess what,my daughter phone was actually given new quote,all other device are not going to be getting what Dean said ,value for more and more airtime with my pre-paid contracts.An agent at customer care Sinesipho said,I'll be paying extra R200,she only saw one migration meaning that I was sold a new deal that was more expensive than less deal of only getting airtime for my daughter without being charged extra fee for changing contract.No extra airtime for my other device.

The information is contradictory and what a lie of saying that more airtime ,value for money,less monthly invoice,but actually he put me in more expensive deal.He said I can't charge to cheaper Red deal.No recurring data was cancelled, as per my request for other device.

This is the new quote from R294.77 to R473 for 1,3G and 100min ,that Dean said my invoice as from Dec will be lesser from 1427.19 to 1290.00.Vodacom sales ,don't make sale because vodacom dropped on sales as per news 14/11/2024 by falsifying deals and savings.

This sms was sent that made me call ,because clearly I was sold something that I did not request.Sales manager better sort this mess and cancel the damn subscription that was to Rob me Dear your quotation has been processed ***. Use the order number *** when contacting Vodacom Customer Care on 082 135 for further enquiries.