FB
Ferdinand B
1 reviews | Active since Sept 2012
27 Dec 2023, 18:50
Unauthorized renewal (failure to provide recording)
I have multiple accounts at Vodacom. One was due for renewal whilst another was due for next year. The Sales rep attempted that I upgrade both mentioned accounts after which I instructed her one will go on a monthly basis while the other one should stay the same as I am not sure what ,my plans will be with them as a service provider in the future.
To my surprise, I by accident noticed that my account was upgraded until 2026! When I requested to reverse the upgrade and provide me with the recording, the representative said they will do the reversal and inform me accordingly.
Today, NO RESPONSE from Vodacom, NO recording and TOBI is useless!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Dec 2023, 07:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Dec 2023, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FB
Ferdinand B's updateReviewer Update
25 Jan 2024, 10:44A month later... and still no-one has addressed the unauthorised renewal! Worst ever service provider imaginable!
FB
Ferdinand B's update25 Jan 2024, 10:44
Reviewer Update
A month later... and still no-one has addressed the unauthorised renewal! Worst ever service provider imaginable!