DS
Doctor S
1 reviews | Active since Sept 2022
18 Jun 2025, 12:46
Unauthorized Recurring Charges on ***
Dear Vodacom South Africa,
Re: Unauthorized Recurring Charges on ***
I'm writing to request an immediate halt to recurring charges on my number ***. It appears that my account has been subscribed to a Vodamail recurring service without my consent.
I've noticed unauthorized deductions from January 2025 to date. I demand:
1. Refund for unauthorized charges 2. Cancellation of recurring service 3. Confirmation of cancellation
Please investigate and rectify this matter urgently.
Sincerely, [Doctor shivuri *** ***]
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Jun 2025, 14:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2025, 14:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jun 2025, 16:04Dear Doctor.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2025, 16:04
Official
Dear Doctor.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,