DM
Deon M
1 reviews | Active since Sept 2021
05 Apr 2023, 15:18
Unauthorized Purchased Content Charges
I realized that my monthly invoice amount went up for a data sim in an unused LTE router. Turns out some Mobio 360 service was activated without my consent and knowledge which I was billed for. I logged ticket Customer Care Reply; *** to provide proof of subscription and /or refund me.
I have had no feedback in this matter
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Apr 2023, 07:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Apr 2023, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Apr 2023, 11:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2023, 11:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,