NS
Nqobile S
1 reviews | Active since Jun 2019
29 Jun 2019, 12:42
Unauthorized porting from Vodacom to Mtn
Highly enraged with Vodacom not wanting to take responsibility to ensure proper porting procedures are in place. My phone was ****** on the 25th of April 2019 and I did a Sim swap on the 28th April. Last week my phone was ported to Mtn without my permission. I went to Vodacom Reds all to request their assistance and they told me to contact the other alternative service providers and find out to which service provider my number was moved to which I did and found out it's with Mtn. I can't do any Banking this weekend and it's month end because my number is not registered. My question is why should I run around. I need this sorted by Vodacom I didn't authorize that porting.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Jun 2019, 21:36 Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jun 2019, 21:36
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Jul 2019, 14:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
I will make contact with our Port Team and request the port to be reversed.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
I will make contact with our Port Team and request the port to be reversed.
Regards
Vodacom Consumer Website Team
Vodacom's reply01 Jul 2019, 14:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
I will make contact with our Port Team and request the port to be reversed.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
I will make contact with our Port Team and request the port to be reversed.
Regards
Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Jul 2019, 14:54Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply02 Jul 2019, 14:54
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
NS
Nqobile S's updateReviewer Update
02 Jul 2019, 21:13I would like to thank the Vodacom team for their continuous support in resolving my problem. I do appreciate the continuous support and constant feedback every step of the way. Greatly appreciate the support and awesome service. Keep up the great work Vodacom ????????????????.
NS
Nqobile S's update02 Jul 2019, 21:13
Reviewer Update
I would like to thank the Vodacom team for their continuous support in resolving my problem. I do appreciate the continuous support and constant feedback every step of the way. Greatly appreciate the support and awesome service. Keep up the great work Vodacom ????????????????.