UNAUTHORIZED PMTs FOR DATA NOT USED
<p>Vodacom clients check your accounts. I have a stop order coming off my account. The last few months I have been writing to Vodacom to make them aware of data usage *******ly coming off my account that I have not used ranging from R2521 to R3307. My account has a ceiling. So my question is why is this happening? Who gives Vodacom the permission to take R3000 more off my account for data I have not used?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
The Advanced Data Team responded to you and provided you with feedback.
We have responded to you via email as well.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
The Advanced Data Team responded to you and provided you with feedback.
We have responded to you via email as well.
Kind regards
Vodacom Consumer Website Team
Best regards,
I am not happy with the reply as Vodacom's in store help desk a few months back ensured all apps that would contribute to data usage was amended when I received my first high account from Vodacom. And I have WiFi at home - so how could I use that much data. I even went to your store at Cavendish yesterday and they also agreed with me that it is impossible to use the extend of what I am billed for and that it looks like it could be a billing problem.
I am not HAPPY with VODACOM's replyservice and over charging me for data that I am not using and would like to close my account with immediate effect retaining my number.
I am not happy with the reply as Vodacom's in store help desk a few months back ensured all apps that would contribute to data usage was amended when I received my first high account from Vodacom. And I have WiFi at home - so how could I use that much data. I even went to your store at Cavendish yesterday and they also agreed with me that it is impossible to use the extend of what I am billed for and that it looks like it could be a billing problem.
I am not HAPPY with VODACOM's replyservice and over charging me for data that I am not using and would like to close my account with immediate effect retaining my number.