AM
Apfeswaho M
1 reviews | Active since Apr 2024
02 Apr 2024, 14:05
Unauthorized phone contract.
Vodacom opened a phone contract on my name with my ID and all. When I told them that it's not me, they don't want to cancel it.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
02 Apr 2024, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2024, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Apr 2024, 08:33Dear customer
Please note that a dispute needs to be logged with our ***** team for further investigation. Kindly email the following documents to ***:
- The email subject line should be ***** Dispute- A completed ***** dispute declaration form (This was sent via email)- Copy of ID- Three sample signatures(all signatures should be clearly visible)- Affidavit
Please DO NOT include your cellphone number in the subject line
Your query will be assigned to our ***** team and the investigation will take 7 – 14 working days upon receiving the required documents.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Please note that a dispute needs to be logged with our ***** team for further investigation. Kindly email the following documents to ***:
- The email subject line should be ***** Dispute- A completed ***** dispute declaration form (This was sent via email)- Copy of ID- Three sample signatures(all signatures should be clearly visible)- Affidavit
Please DO NOT include your cellphone number in the subject line
Your query will be assigned to our ***** team and the investigation will take 7 – 14 working days upon receiving the required documents.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2024, 08:33
Official
Dear customer
Please note that a dispute needs to be logged with our ***** team for further investigation. Kindly email the following documents to ***:
- The email subject line should be ***** Dispute- A completed ***** dispute declaration form (This was sent via email)- Copy of ID- Three sample signatures(all signatures should be clearly visible)- Affidavit
Please DO NOT include your cellphone number in the subject line
Your query will be assigned to our ***** team and the investigation will take 7 – 14 working days upon receiving the required documents.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Please note that a dispute needs to be logged with our ***** team for further investigation. Kindly email the following documents to ***:
- The email subject line should be ***** Dispute- A completed ***** dispute declaration form (This was sent via email)- Copy of ID- Three sample signatures(all signatures should be clearly visible)- Affidavit
Please DO NOT include your cellphone number in the subject line
Your query will be assigned to our ***** team and the investigation will take 7 – 14 working days upon receiving the required documents.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,