Unauthorized Money debited

I have had nothing but problems with Vodacom over the last 4/5 months.

It started in December when I needed to relocate my line, and I kept calling to make sure everything was on track because my Fibre is important as I need it for work.... everyone told me it will be setup and ready for me.

Come end January when I relocated to my new home, I had still heard NOTHING about the installation, so I had to phone who knows how many times, just to be told that the infrastructure they put me on was not in the area as yet and would only be done end of May (I can't wait that long) 2 weeks of back and forth and 2 weeks of being unable to work with 2 weeks of a salary lost (I work an a no work no pay basis). They finally come and install my line in the middle of February.

March my fibre line keeps dropping and the signal is absolutely horrid.

End April, the charge me more than double, just to find out the charged me for a line that was supposed to be closed for a place I am not even living in anymore (PS it costs more than my current line) so they charged me for my current line and the old one.

I had a ticket logged on 29 April and was told 24/48 to resolve the matter. No one has contacted me back...I have had to phone back EVERY SINGLE TIME to follow up. One of the agents in the midst of all this told me to wait 7 days from the day the ticket was done. I have been told 4/5 times that it has been escalated and NO ONE has escalated the issue.

It has now been 10 days, I STILL HAVE NO FEEDBACK, and when I called today I was told the same thing..it will be escalated and you will get a call back. I was told to wait another 24hours for feedback.

In this time I have had missed debit order accumulating bank rejection charges, penalty fees with various service providers because I was unable to pay due to Vodacom's mess up.

This is ridiculous and it's a shame because I have NEVER had such POOR service in my LIFE!