Unauthorized Migration fees and Misleading sales

Iam writing to formally complain about misleading sales conduct relating to a recent contract migration. First week January 2026, a Vodacom sales consultant advised me telephonically that a contract migration would be completed at no additional cost. However, I was later charged a migration fee and my monthly contract charges increased, none of which were disclosed or authorised. This directly contradicts what was promised at the point of sale and raises concerns under the Consumer Protection Act regarding misleading representations. I request that this matter be resolved urgently by correcting my charges as agreed, or allowing me to revert to my previous contracts without penalty. I expect a prompt response. Regards, Zonke Nazo