Unauthorized migration fee

I hereby lodge a formal complaint and demand for immediate rectification regarding an unauthorised migration fee of R747.50 (including VAT) that was charged to my Vodacom account.

This fee was app**** without my knowledge, consent, or prior notification, and therefore constitutes an ******** and unfair charge. Despite multiple attempts to resolve this matter through your customer service call centre, I have been met with incompetence, vague explanations, and a complete failure to address the issue. This lack of assistance is unacceptable and reflects a serious breakdown in Vodacom’s customer service obligations.

The unauthorised deduction of R747.50 has caused me severe financial prejudice, to the extent that I am now unable to meet essential living expenses, including my monthly rental obligations. Vodacom’s actions have directly placed me in financial distress due to a charge I neither requested nor approved.

As a long-standing and loyal Vodacom customer, I find this conduct to be grossly unfair, unreasonable, and contrary to the principles of fair consumer treatment. Loyal consumers should not be subjected to unexplained charges, nor forced to pursue endless call-centre interactions to correct Vodacom’s errors.

In terms of the Consumer Protection Act, I hereby demand:

A full written explanation detailing the legal and contractual basis for the migration fee; and

The immediate reversal and refund of the unauthorised amount of R747.50.

Should this matter not be resolved without delay, I will proceed with further escalation, including but not limited to lodging formal complaints with ICASA, the National Consumer Commission, and pursuing any additional remedies available to me in law.

This correspondence serves as a formal record of my complaint and my attempt to resolve the matter directly with Vodacom.