EZ
Elliot Z
1 reviews | Active since Nov 2023
11 Jun 2024, 16:05
Unauthorized Migration
Since early March this year I have been battling to have an unauthorized migration done on my account reversed. This is despite my numerous calls to their Call Centre and at 2 physical in person visits to Vodacom shop. This migration has unfornately cost me just over R3k in charges that I did not agree to. Can someone in authority get in touch with and assist as I have exhausted all the available ways to resolve this matter.
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Vodacom's replyOfficial
12 Jun 2024, 08:19 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jun 2024, 08:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team