Unauthorized migration

Good day all

WITHOUT PREJUDICE

My telephone conversation of 12 April with Ayanda refers

I signed up for a fibre contact with Vodacom during April/May 2021

The initial contract that I signed was for 10/10 speed

Last month I saw a substantial increase in my monthly contract subscription fee (I also have a cellphone contract with Vodacom) Hence the reason for my call over the weekend, as I'm not able to afford such substantial increase in the amount I was paying

Upon searching through the documents that is on file with Vodacom, Ayanda discovered that the reason for the substantial increase in my subscription amount, is that the fibre line was migrated to a 50/50 line (now at nearly R900 per month compared to my initial subscription amount of R630) Furthermore, the only contract that Ayanda was able to find, is the original initial contract I signed when I signed up for fibre during 2021 for the 10/10 speed, no other contracts on file.

1. I never agreed to in writing to pay a higher subscription amount

2. I never signed any other contract besides the one in 2021 for the 10/10 speed.

3. I was never requested to sign another contract to replace the initial contract for the 10/10 speed, thus the initial contract together with the original subscription amount of R630 is valid.

4. The rule of contract law is based on consensus and consent. Thus the terms of the contract must be mutually agreed upon as well as the product and amount that is mentioned in the contract. Furthermore a contract is null and void if it was signed under duress or misrepresentation. In this instance the misrepresentation is that I signed up for a 10/10 speed fibre contract at R630 subscription amount per month, however Vodacom one-sided increased my monthly subscription amount and also migrated my package to 50/50 - terms and amounts I never agreed to

Thus I terms of points nr 1 to 4 above, I formally lodge a complaint about the unauthorized migration that has taken place on my fibre contract over the past 4 years without my written consent and agreement.

I request to be remedied and compensated for the unauthorized migration from the first unauthorized migration right through to the last most recent unauthorized migration for the monetary amounts that was more than the initial contract amount to which I agreed upon on the initial contract I signed during April/May 2021

Awaiting your prompt response

I reserve the right to seek legal advice herein

Kind regards Nadine Nel