Unauthorized handing over to Debt Collectors for innacurate billing

Please help!!! Somebody!!!??? Billing query dating back to March 2018 for incorrect data and voice billing!! Data query resolved and refunded (after 6 months of frustration).Voice charges still unresolved, yet they continue to hand me over to VVM attorneys for collection, despite mail in writing from Vodacom instructing retrieval of my account from collections!!! Disgusting treatment!!! TUE 3:20 PM

Hi Viron, so you have a reference number so we may look into it? There are so many! I will revert when I am back at my computer. VVM and Vodacom reference? WED 11:41 AM RE: VODACOM (PTY) LTD // BYRON CHRISTOPHER // CLIENT REF I***// AJS ***6 (this is the VVM ref).

From: "***" <***> Date: Tuesday, 30 July 2019 at 13:03 To: "***" <***> Subject: I***-9 Ref: Good Day

Thank you for reaching out to us regarding your Vodacom account.

Dispute been logged with the retentions department. The status of the dispute is still on the list to & still EC-1R7L-2EFM4K.

Your Vodacom account will be retrieved from the Debt Collectors.

Kind Regards S4-VZ429-9TRWI KI026368 The last two are some of the historical ones...I don't know how this was all tracked on your systems. WED 2:38 PM

Please can you confirm your contact number? ***

Hi Viron. You will need to direct this query to our legal Department on *** (toll free from a Vodacom sim 8h00 to 17h00 Mon to Fri) I have ported my number, so I cannot use my cel number on your voice prompts, as my account and number no longer exist on your platform or billing system. I have obviously tried to resolve this with your legal department before deciding to port, but you were not forthcoming. Hence nearly two years of this unresolved matter...and my social media escalations!! I mean really, all the correspondence is on your system!!! WED 5:20 PM

Hi Viron, you are able to call *** from a non Vodacom number as well. That does not make any difference. My account does not exist anymore, so nobody can access anything. I stated this in my previous message. Can you not escalate this? I have exhausted all your channels of communication. Perhaps give me the physical office I can go to with the person’s details who will see me? WED 8:54 PM

We understand your frustration Viron, when you call Legal, they should be able to assist using the reference numbers you provide. THU 3:09 PM No, I don't think you understand my frustration. I have now taken you advise and called Legal (not that I haven't done that countless times before!). Vodacom Legal, the very same department to have instructed VVM to retrieve my account from VVM Debt Collectors, is now telling me there is nothing they can do - I myself must contact VVM and instruct them to retrieve my account. I OBVIOUSLY do not have the jurisdiction to do so, otherwise every Tom, **** and Harry would be calling their debt collectors and ask nicely to remove their debt. The matter is between Vodacom and VVM, I am the one stuck in the middle, powerless and at risk of having my credibility damaged. I have also been told to contact your retentions team now...what for?? I'm on hold 20mins and counting... So the supervisor Mobena Raeto is now speaking directly Legal. Joy Raphotle is the Legal service desk agent and has committed to calling me COB, 12.09.2019. 8:55 AM As expected, no call from Vodacom by COB yesterday. Instead, I received another call from VVM this morning, not only for a collection notice, but an offer to settle the account with a 30% discount! Wow, a discount on an amount that cannot be proven that I owe. That's classy, real classy. Mr. Karl Witbooi, a supervisor whom I escalated to at VVM, will be escalating the matter further within VVM and I am expecting a follow-up today. Still no response from Vodacom. And now I have received a mail from VVM stating that we regret that "we are unable to process your request, due to insufficient documentation supp****.the account is on hold", pending an Affidavit and Commissioned ID with 6 signatures. This has been previously sent to Vodacom in June this year. Chat Conversation End Type a message...